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Please feel free to use our form below to send us any questions we have not answered, and a member of our team will get back to you shortly with an answer.
AIG is a leading international insurance organisation serving customers in more than 130 countries. AIG Life Limited was founded in 2007 and is the life insurance arm of AIG in the UK, Channel Islands and Isle of Man. In 2019 they paid out 98% of Life Insurance Claims and 97% of Critical Illness Claims.
They have over 300,000 customers and specialise in protection insurance such as life insurance, critical illness cover and income protection. AIG Life provide financial and practical support for individuals and families when illness or injury threatens their life, lifestyle or livelihood.
AIG understand the difficult reasons you might need to claim. Their claims process is designed to handle claims as quickly as possible, but always with care, sensitivity and compassion – and provide additional support where needed. AIG’s dedicated team of experienced claims handlers are there to help. They’ll guide you through your claim and will answer any questions you might have.
Call on: 0345 600 6815
Monday to Thursday from 9:00am – 6:00pm, or Friday 9:00am – 5:30pm, except UK bank holidays.
Email: claimsteam@aiglife.co.uk
What happens next?
A claims assessor will explain the process and what information they’ll need and guide you through the process.
Included in every AIG policy is Smart Health which offers you a convenient way to connect to the tools you need to manage your health and wellbeing. It offers unlimited access to a suite of six services; a 24/7 UK-based GP, Best Doctors, mental health support, a health check, access to nutrition consultations and an online fitness programme.
Smart Health is available 24 hours a day, 365 days a year, at no additional cost to you. All six elements of the service are also available to your immediate family, including children up to the age of 21.
AIG Smart Health is accessible via their dedicated APP, see below for links.
Round-the-clock access to GPs who are on hand to support you with medical concerns, prescriptions or further specialist referral.
How does it work?
You can access a GP via the Smart Health App, enabling you to schedule video consultations or request telephone consultations. Alternatively, you can request a doctor contacts you back by completing the form below.
You can book a consultation for all aspects of your health and wellbeing; from discussing symptoms to managing stress or understanding how to improve your overall physical and mental wellbeing.
The very first time you book an appointment with us, we will ask for a quick and easy ID verification process, which includes uploading a picture of your driving license or passport and a selfie. This process will be completed within a couple of minutes and will not need to be repeated for any subsequent appointments.
Please remember that the medical team is also available to you 24 hours a day, 7 days a week on the following number: Tel. +44 (0) 203 499 0167.
You decide how you want to be contacted (phone or email) and then complete a form. Your Personal GP Case Manager will then contact you to explain the process, which involves four steps:
How does it work?
Gathering your information:
From the moment you contact us, your Case Manager will start the process of gathering the necessary information about your case.
Review of medical records:
Any medical records and other documents you’re able to provide will be reviewed
Expert selection:
They’ll then source the most experienced international medical experts in the relevant pathology.
Case analysis:
Your Case Manager will send your case to the selected experts and maintain telephone contact in order to discuss the specifics of the case with you (and with your treating physician, if desired).
Please remember that the medical team is also available to you 24 hours a day, 7 days a week on the following number: Tel. +44 (0) 203 499 0167.
A dedicated team of mental health specialists are available to offer personalised care and provide the right support strategy and treatment for you.
How does it work?
How to contact us:
You can access a GP via the Smart Health App, enabling you to schedule video consultations or request telephone consultations. Alternatively, you can request a doctor contacts you back by completing the form below.
Ensuring your safety:
Our GPs will review your appointment details to ensure your safety and will forward the case to the psychology team. The GP may contact you if you they need more information or have any concerns. A member of the psychology team will then contact you Monday to Friday during office hours.
Personalised treatment and support:
Your dedicated mental health specialist will contact you to discuss the best course of treatment for you. They may arrange sessions with you to gain a deeper understanding of what is causing your concerns, before they recommend the most suitable support strategies.
Please remember that the medical team is also available to you 24 hours a day, 7 days a week on the following number: Tel. +44 (0) 203 499 0167.
The Health Check gives you a personalised report designed around improving your health and nutrition.
How does it work?
Complete the online questionnaire:
You can access a GP via the Smart Health App, enabling you to schedule video consultations or request telephone consultations. Alternatively, you can request a doctor contacts you back by completing the form below.
Get test results:
Our GPs will review your appointment details to ensure your safety and will forward the case to the psychology team. The GP may contact you if you they need more information or have any concerns. A member of the psychology team will then contact you Monday to Friday during office hours.
Please remember that the medical team is also available to you 24 hours a day, 7 days a week on the following number: Tel. +44 (0) 203 499 0167.
The Health Check gives you a personalised report designed around improving your health and nutrition.
How does it work?
Request a consultation:
You decide how you want us to contact you (phone or email). If you’ve chosen email, complete the online form below. If you’ve chosen phone, a nutritionist will call you to discuss your needs and goals.
Getting the answers you need:
Once you’ve completed the online form and spoken to a nutritionist, you’ll be sent a personalised nutrition plan tailored to your specific requirements, which includes meal plans and menus.
Please remember that the medical team is also available to you 24 hours a day, 7 days a week on the following number: Tel. +44 (0) 203 499 0167.
Personalised 4 or 8 week programme designed by sport coaches and nutrition experts, whether you want improve your overall health or want to lose weight.
How does it work?
Complete a questionnaire before getting started:
Complete the online questionnaire to the best of your knowledge. You’ll be asked questions about your height, weight, lifestyle and goals. You’ll also be asked about any food intolerances or dietary requirements.
Obtaining a response:
Your information will be thoroughly assessed and if there are no issues from a medical point of view, you’ll be contacted to confirm you can start your programme. You’ll need to confirm when you want to start and for how long (4 or 8 weeks).
Getting started:
You’ll receive a personalised programme via email which will comprise of weekly workout routines, stretching exercises, meal plans and menus. Each week you’ll receive a follow up email.
Please remember that the medical team is also available to you 24 hours a day, 7 days a week on the following number: Tel. +44 (0) 203 499 0167.
Please feel free to use our form below to send us any questions we have not answered, and a member of our team will get back to you shortly with an answer.
Amend my details - change your address, name, needs etc.
Top Up - need to increase your level of cover? Let us know what you feel you need and we'll guide you how best to do it.
If you require your partner to be covered, please fill in the form below with their basic details and a member of our team will get back to you shortly.
We've been serving our clients for 25 years and ... we’re people. Our advisors are specialists in their field and are driven by ensuring you are happy with the policy and price of any purchase you make. We're proud to have won Health Insurance Advisor of the Year
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